Refund policy

💄 Return & Refund Policy
Last updated: January 1, 2025

At GNMEE, your beauty and satisfaction are our priority. Due to the nature of cosmetic and personal care products, we follow strict hygiene and safety guidelines for returns and refunds.

🔄 Returns
We accept returns within 14 days of delivery.
The item must be unused, unopened, and in its original packaging
The product seal must be intact
A receipt or proof of purchase is required

 🚫 Non-Returnable Items
   For hygiene and safety reasons, we do not accept returns on:
   Opened or used cosmetic products
   Tested skincare or beauty items
   Personal care items (lip products, creams, serums, etc.)
   Gift cards or promotional items
   Final sale or clearance products

 💸 Refunds
  Once your return is received and inspected, we will notify you of the approval status.
  Approved refunds are issued to your original payment method
  Please allow 5–10 business days for processing:

If your refund is delayed:

• Check your bank account again
• Contact your credit card provider
• Then contact your bank

🔁 Damaged or Incorrect Products

If you receive a product that is damaged, defective, or incorrect:
Contact us within 48 hours of delivery
Include your order number
Provide clear photos of the issue.
We will offer a replacement or full refund at no extra cost.

🚚 Return Shipping
Customers are responsible for return shipping costs unless the item is damaged or incorrect

Shipping fees are non-refundable
We recommend using a trackable shipping service.

❌ Order Cancellations
Orders can be canceled within 12 hours of purchase. After this time, orders may already be processed and cannot be canceled.

⚠️ Allergies & Skin Reactions
GNMEE is not responsible for allergic reactions or skin sensitivities. Please review all ingredients carefully and perform a patch test before use.

  Contact Us If you have any questions or need assistance:
  Email:sales@gnmee.com
  Website:www.gnmee.com